FAQ

A refund will be made providing at least seven days notice is given a cancellation charge of £25.00 will be applied; if less then seven days is given No Refund will be made. Refunds will not be made for specialist vehicles, this includes, MPV’s, 4×4’s and Luton Vans.

Many endorsements are acceptable however please discuss this with our staff and we will explain any issues that may arise.

Your UK Driving Licence Photo card and Share Driving Licence code, which can be obtained by following procedure: Renters to enter their personal details (National Insurance Number, driver licence number and postcode) into the DVLA’s View Driving Licence secure website and then opt to Share Driver Licence and print off a summary PDF copy of their driver record. The PDF also contains an access code which is valid for 72-hours and means that hire companies can verify the information presented online

www.gov.uk/view-driving-licence – View Driving Licence (where the customer will generate the code)

www.gov.uk/check-driving-information – Check Driving Licence (where the code will be redeemed)

Two forms of ID, such as Utility bill or Bank Statement that should be no more than three months old ; the address details should correspond with that as shown on your Driving License

Monday 07:00-20:30

Tuesday 07:00-20:30

Wednesday 07:00-20:30

Thursday 07:00-20:30

Friday 07:00-20:30

Saturday 07:00-20:30

Sunday 08:00-17:00

Please discuss this with our staff. We aim to make your rental agreement as pleasing as we can therefore any request is not dismissed.

Additional drivers can be added. Usually there may be a charge however depending on hire length we may offer this for free.

Any extra costs and fees are explained in the terms or will be pointed out to you on vehicle collection.

If we request a payment up front, this is usually limited to a deposit amount with the remainder payable on collection, however this is dependent on the rental situation.

Minimum age is 21 to hire a vehicle from us. 

image of ford van for frequently asked questionsFrequently Asked Questions

Here you will find answers to the most frequently asked questions relating to our van hire and car hire services, if you have a question that is not addressed here feel free to give us a call or use our contact form to get in touch.

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